Relational Encouragers & Discouragers
How are your relationships with your loved ones, friends, customers doing?
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Relational encouragers are small, sometimes imperceptible things that gradually strengthen a relationship bringing people closer together over time. Relational encouragers heal a relationship after a fracture. They might be a hug, a smile, a gentle touch, an apology, affectionate eye contact, etc. Small gestures.
Relational discouragers are small, sometimes imperceptible things that gradually weaken a relationship. Relational discouragers make things worse after fracture. These might look like an eye roll, an exasperated exhale, physically distancing, an irritated tone. Small gestures.
Relational discouragers are defects.
Across time after exposure to multiple relational encouragers and / or discouragers, combinations of both, relationships become closer, stronger, or they move further apart, become weaker, some eventually breaking and ending.
Now, consider your employees and customers. Are you using more relational encouragers or more relational discouragers? Are you strengthening relationships or weakening them?
How does your customer retention and expansion look? Are they as good as they could be? How does your employee retention, morale, tardiness and absenteeism look? Are these indicators as good as they could be?
K. H. Little Consulting Services
Kenneth H. Little, MA
cell: (603) 726-1006
