Mad River Behavioral Health

The Art of Self-Deception: Why We Lie to Ourselves (and How to Stop) We all tell ourselves little white lies. "I'll start that diet tomorrow," "I'm not procrastinating, I'm just prioritizing," "I'm a good listener." These minor self-deceptions might seem harmless, but they can have a surprisingly significant impact on our lives. Why Do We Deceive Ourselves?  * To protect our ego: Self-deception allows us to maintain a positive self-image. We might downplay our failures, exaggerate our successes, or avoid acknowledging our shortcomings to avoid feeling bad about ourselves.  * To cope with anxiety: Facing uncomfortable truths can be overwhelming. Self-deception provides a way to avoid the anxiety and stress that come with acknowledging difficult realities.  * To maintain social harmony: We might deceive ourselves about our opinions or feelings to avoid conflict with others.  * To simplify our lives: The world is complex. Self-deception can si...

A four step guide to creating exceptional customer experiences. Key Points:  * Focus on Leadership: Strong leadership fosters a positive and customer-centric culture within an organization.  * Cultivate Culture: Emphasize a culture of teamwork, creativity, and a genuine desire to make customers happy.  * Prioritize Service Excellence: Set super high standards emphasizing personalized attention, anticipating customer needs, and going the extra mile.  * Embrace Innovation: Continuously seek new ways to enhance the cusomer experience through technology and creative problem-solving.